配送ポリシー

Shipping Policy

Thank you for visiting and shopping at onemo. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery Time Disclaimer:All delivery times are estimates only and are not guaranteed. Delivery times may vary depending on your location, shipping carrier, and external factors.

3. Delays & Liability
onemo is not liable for shipping and delivery delays. 
We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or any other events outside of our control.

4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will be active within 24–48 hours.

5. Damages & Loss
onemo is not liable for any products damaged or lost during shipping. If you received your order damaged, please inspect your package upon arrival and contact us immediately with photos of the damaged items and packaging.
Please save all packaging materials and damaged goods before filing a claim or requesting a replacement.

6. Customs, Duties, and Taxes (For International Orders)
onemo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Contact Us
If you have any questions about our Shipping Policy, please contact us:
Email: kitty@onemopet.com